Sometimes when you get your sugar, it will be a little bit hard. That's OK! You didn't get a bad batch of sugar. Get your muscles out and DIG ON IN! The sugar naturally heats to the temp of the skin, so it's OK if it starts a little hard!
If the sugar is a little hard, push the freshly- scooped glob of sugar onto the skin and leave it there for 10-15 seconds. This will help the sugar warm to the skin and be easier and less painful to apply and remove!