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Shipping and Returns

Shipping


Sugar Me Smooth currently offers Standard and Express Mail shipping through the United States Post Office (USPS).   Orders are typically processed within 1-2 business days and shipped via USPS.  Shipping time is 2-4 business days after order processing anywhere in the US with First Class and Priority mail service. USPS Express shipping is delivered by USPS in 1-2 business days anywhere in the US. During the holiday season order processing may take up to 3-5 business days plus shipping times.

Sugar Me Smooth is now offering shipping to Canada, Australia, New Zealand, Mexico, Brazil, most countries in Europe and many countries in Asia.  If you are unable to find shipping options for other international locations, shipping can be arranged by e-mailing help@sugarmesmooth.com. International flat rate shipping is processed within 24-48 hours and delivered by USPS in 6-10 business days dependent on destination.  Express shipping is not available for orders outside the United States. 

Within 24 hrs. of shipment you will receive an email with a USPS tracking number for your package. 

Shipping applies to one way shipping to one address. Any return shipping costs must be paid by the customer.

Damaged Product

Sugar Me Smooth cannot guarantee that product will not ever be damaged through shipping, although rarely does damage occur.  If damaged, Sugar Me Smooth will replace the damaged item(s) with the identical item or item of equal or greater value if no identical product is on hand.  Upon verification of damage, the replacement product will be processed and shipped the next business day with shipping paid by Sugar Me Smooth.  In the instance that your product arrives damaged, contact help@sugarmesmooth.com to report the damage and provide:

-          Name, email, and/or order#

-          Images providing proof of damage

If you desire to request a return due to damaged product instead of receiving the replacement item you may return the product under the terms listed under our return policy including paying return shipping. 

Returns

Sugar Me Smooth offers a 30 day 100% Satisfaction Guarantee. If you are unsatisfied with Sugar Me Smooth products, please contact us within 30 days of your order at

help@sugarmesmooth.com and provide:

-Name, email, and/or order # that the return request is tied to. 

-Proof of purchase, date, and venue, if applicable.

-Reason for return request. 

 

After receiving authorization our Customer Service team will then ask you to return merchandise with all original components and/or pieces. If opened, merchandise must be limited in use, thus representing dissatisfaction upon trial, and not continued use, or acceptance, of the performance of the product. All return shipping costs to return the SMS product will come at the expense of the customer. 

 Time to Process Refunds

 Sugar Me Smooth will not be able to provide any replacement product or refunds without verification of order information through the required information as outlined under Returns and/or Damaged Product.  For faster processing please provide as much of the required information as possible when first contacting us.

After receipt of the returned product Sugar Me Smooth will process the return and refund the credit card used on the original transaction.  Once refunded it may take up to 3-5 days for the refund to post to the account.  


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