Shipping policy

Shipping

Sugar Me Smooth currently offers Ground Advantage and Priority Mail shipping through the United States Post Office (USPS).  Orders are typically processed within 2-4 business days and shipped via USPS.  Shipping time is an additional 3-7 business days after order processing anywhere in the US with Ground Advantage and Priority mail service. 

Within 24 hrs. of shipment you will receive an email with a USPS tracking number for your package. 

Shipping applies to one way shipping to one address. Any return shipping costs must be paid by the customer.

Due to increased prices for international shipping, Sugar Me Smooth is currently not offering shipping to areas outside of the United States. Our products are available on Amazon for an option to this situation.

 

Free Shipping Offer

We offer free standard shipping on orders of $60.00 - $200.00 USD. Orders below or above this threshold do not qualify for free shipping.

 

Damaged Product

Sugar Me Smooth cannot guarantee that product will not ever be damaged through shipping, although rarely damage does occur.  If damaged, Sugar Me Smooth will replace the damaged item(s) with the identical item or item of equal or greater value if no identical product is on hand.  Upon verification of damage, the replacement product will be processed and shipped the next business day with shipping paid by Sugar Me Smooth.  In the instance that your product arrives damaged, contact help@sugarmesmooth.com to report the damage and provide:

-          Name, email, and/or order#

-          Images providing proof of damage

If you desire to request a refund due to damaged product instead of receiving the replacement item you may return the product under the terms listed under our return policy, which includes the customer paying return shipping. 

 

Did not Receive Package (but said it was delivered).

Unfortunately, once your order leaves our facility it is the responsibility of USPS. It is our policy that if a claim needs to be filed with USPS, it is the responsibility of the customer. 

If you received notice that your order was delivered but you do not have it, we recommend to follow these steps:

1.  Confirm the address you entered at checkout was correct. 
2.  Keep in touch with USPS by contacting your local post office and providing your order tracking number. They have specific, current information to assist that we do not have access to.
3.  Kindly ask anyone in your household if they may have picked up a package and forgot to tell you.
4.  Ask close neighbors, as your order may have been left at the wrong address.

Please know that sometimes the post office will mark a package as being delivered prior to actually taking it to the specified address, therefore, most of the time it will show up a few days after it has been marked as delivered.