Shipping and Returns
Sugar Me Smooth currently offers Standard and Priority Mail shipping through the United States Post Office (USPS). Orders are typically processed within 2-4 business days and shipped via USPS. Shipping time is another 2-4 business days after order processing anywhere in the US with First Class and Priority mail service.
Although we are still processing orders within 2-4 business days and shipping via USPS, mail carriers are experiencing a high volume of orders due to COVID-19 and therefore your package might arrive later than the typical 2-4 business days once the order is shipped. We ask for your patience as we are all working hard to deliver your order as soon as possible. Thank you! :)
During the holiday season order processing may take up to 3-5 business days plus shipping times.
Due to increased prices for international shipping, Sugar Me Smooth is currently not offering shipping to areas outside of the United States. However, if you are willing to pay for shipping to your country, an order can be arranged by e-mailing firstname.lastname@example.org. Please know that your inquiry via email will be processed within 24-48 hours.
Within 24 hrs. of shipment you will receive an email with a USPS tracking number for your package.
Shipping applies to one way shipping to one address. Any return shipping costs must be paid by the customer.
Sugar Me Smooth cannot guarantee that product will not ever be damaged through shipping, although rarely does damage occur. If damaged, Sugar Me Smooth will replace the damaged item(s) with the identical item or item of equal or greater value if no identical product is on hand. Upon verification of damage, the replacement product will be processed and shipped the next business day with shipping paid by Sugar Me Smooth. In the instance that your product arrives damaged, contact email@example.com to report the damage and provide:
- Name, email, and/or order#
- Images providing proof of damage
If you desire to request a return due to damaged product instead of receiving the replacement item you may return the product under the terms listed under our return policy, which includes the customer paying return shipping.
Did not Receive Package (but said it was delivered)
Sugar Me Smooth offers a 30 day 100% Satisfaction Guarantee. If you are unsatisfied with Sugar Me Smooth products and want to return, email us at firstname.lastname@example.org for Return Authorization.
30 Day Return Timing: To qualify for a return, customer must have shipped (postmarked) their return no later than 30 days from order date; and, must include within their return package customer and order information (ie. printed packing slip, printed order confirmation).
Information Required for Return Authorization:
- Name, email, and/or order # that the return request is tied to.
- Reason for return request.
After receiving authorization our Customer Experience team will provide return address. All returned merchandise must return with all original components and/or pieces in order to receive a full product refund. Shipping will not be refunded.
If opened, merchandise must be limited in use, thus representing dissatisfaction upon trial, and not continued use, or acceptance, of the performance of the product. All return shipping costs to return the Sugar Me Smooth product will come at the expense of the customer.
Refunds will not be given for products returned without requesting authorization.
NOTE: Return orders that are received without a full name or order number will NOT qualify for a refund.
Multiple Item Orders: For orders where customers purchase multiple items, customer may return partial orders, but must return each separate item in full with all parts per this policy for its refund.
Free Bonus Items: For promotional items ordered that were free, customer must return the free item with order to receive full refund. If the free item is kept the price of the item will be deducted from the refund amount.
Time to Process Refunds
Sugar Me Smooth will not be able to provide any replacement product or refunds without verification of order and/or damage by obtaining information through the required process outlined under Returns and/or Damaged Product policy. For faster processing please provide as much of the required information as possible when first contacting us.
After receipt of the returned product Sugar Me Smooth, will process the return for the product and refund the credit card used on the original transaction. Once refunded it may take up to 3-5 days for the refund to post to the account.