Refund policy

30 Day Return Timing:  To qualify for a return, customer must have shipped (postmarked) their return no later than 30 days from order date and must include customer and order information within their return package (i.e. printed packing slip, printed order confirmation).   

Contact: help@sugarmesmooth.com 

Information Required for Return Authorization:

      - Name, email, and/or order # that the return request is tied to. 

      - Reason for return request. 

After receiving authorization, our Customer Experience team will provide a return address. All returned merchandise must be returned with all original components and/or pieces in order to receive a full product refund.  Shipping will not be refunded.

If opened, merchandise must be limited in use, thus representing dissatisfaction upon trial, and not continued use, or acceptance, of the performance of the product. All return shipping costs to return the Sugar Me Smooth product will come at the expense of the customer.

Refunds will not be given for products returned without requesting authorization.

NOTE: Return orders that are received without a full name or order number will NOT qualify for a refund.

Multiple Item Orders: For orders where customers purchase multiple items, customer may return partial orders, but must return each separate item in full with all parts per this policy for its refund.  

Free Bonus Items:  For promotional items ordered that were free, customer must return the free item with order to receive full refund.  If the free item is kept the price of the item will be deducted from the refund amount.

Time to Process Refunds

Sugar Me Smooth will not be able to provide any replacement product or refunds without verification of order and/or damage by obtaining information through the required process outlined under Returns and/or Damaged Product policy.  For faster processing please provide as much of the required information as possible when first contacting us.

After receipt of the returned product, Sugar Me Smooth will process the return for the product and refund the credit card used on the original transaction.  Once refunded it may take up to 3-5 days for the refund to post to the account.

If you did not authorize the purchase of products from our site, please contact us at help@sugarmesmooth.com for assistance.