I submitted an email requesting a refund and I never heard back
Hey Ashley, check your email again, or your spam box. I went and looked & our customer service emailed our return policy back to you the same day you emailed in your request (10/1/25).
I've tried it all, other forms of waxing, home lasering, different razors, electric shavers, etc...The learning curve is tough. I got frustrated for sure. But when you do it correctly, it works fantastically!! And it's definitely less painful than other waxing. I can't wait to get the flick down even better, and FINALLY stop fighting all this unwanted hair! Once you learn it, it goes pretty fast too. I love this!!
Iwatched the videos. I read the instructions. I used a little powder and a lot of powder. I was able to sugar my legs and my tummy, but it wouldn't stick to my face or neck.
Hey Sarah, we're sorry to hear your face experience wasn't as good as your legs and stomach. To get the sugar to stick to your face you have to make sure there is no makeup on the skin, the skin is clean, and the skin needs to be taught. We also recommend pushing the sugar into the skin with your finger before the first spread, which will ensure it sticks.
I’ve sent a few emails requesting a return authorization and haven’t heard from this company. Disappointed in this messy and sticky product that didn’t work for me.
Hey Susan, we're sorry you are not satisfied. Check your spam email, as we have responded back to all your emails on how to return it to you three seperate times, on 9/18, 9/23, and 9/25. As for the mess, sugaring can get sticky if used incorrectly.
I really wanted to love this but honestly I wouldn't recommend. I bruised myself the first time. Learning curve I guess. I get that. But even letting the hair get longer it would not pull it all. I followed all of the instructions, watched the videos. My armpit both times I tried waxing, (two weeks apart) hurt so bad I couldn't wear deoderant for 3 days after. And even though it "felt" like it was doing something. It was missing at least 50 percent of the hairs. I had to go back with tweezers to try to get what it didnt. Which took forever. The bikini wax only worked some and the formula for that was much harder to work with. It became stringy over and over despite knowing how to sugar.
Hey Ciara, we are sorry to hear our product didn't work for you. We recommend learning the Flick on the arm or leg, as the sugar is ineffective at grabbing hairs if done wrong (even if you potentially are not bruising). We also say it takes a couple sessions to learn, if you want to try again, our Facebook help group, Sugar Me Smooth 101, has extra tips for armpits and bikini, with personalized help.
Only done it once, but plan to continue which will be improve it effectiveness.
I could not get the wax to stick to my skin at all, on multiple spots even after watching all the instruction videos. I don’t think it’s a bad product, but super difficult to use. I have requested a refund.
Hello Danielle. I'm sorry to hear that our sugar wax didn't stick to your skin as you would have liked. The sugar wax sticks significantly better to the skin when the skin is completly dry, and you use prepping powder. For the sugar wax to spread and stick we also reccomend that before spreading, you let it rest on the skin for 20-30 seconds as it warms the sugar wax to your skin temp making it easier to spread and not roll. We have additional tips in our Facebook Group, Sugar Me Smooth 101.
Much better than waxing or shaving.
Immediately after trying this wax I know now I will never go back to the traditional messy wax! There is a learning curve and I definitely have a few bruises from flicking wrong but this was so much easier and the results are pheominal
I’m fairly new with it, it’s tricky and takes practice but waxes decently
My husband bought this for me and it is fantastic! If there's any left on your skin it simply rinses away with a little warm water! I LOVE this stuff!
Great product, easy to use, easy cleanup, and it is gentle on my skin.
I ordered body and bikini set. I follow the instructions that came with the package but the sugar was melting right a way after apply to skin. If i tried apply it 3 times before pulling hair off, the sugar get all melting and stick on my skin. I tried to apply one and pull, it work but couldn’t get the hair from root. I will go back to bead wax
Hey Junjira, we're sorry the sugar was getting sticky. It is important that the sugar wax is sitting at room temperature before hand. We also reccomend using an icepack, and sugaring in front of a fan, as the summer months can potentially warm the sugar wax up. Our sugar also gets sticky if it is not being flicked correctly. Our Facebook Group Sugar Me Smooth 101 gives good tips and tricks to help beyond what is on our start guide.
Such a great product! It is easy to use and works so well. Officially no longer have to make my own sugar wax!
This product is absolutely amazing. I love the fact that it is user-friendly and it came with so many instructional videos and pamphlets so you know exactly how to perform the technique. And those wipes are a godsend. I love how the product makes my skin feel silky, smooth with no irritation.
For too long I thought getting a professional wax was the only way to go. Not only is this faster, easier, and LESS PAINFUL, but it’s less expensive and I don’t have to go expose my private situation to a stranger. Lol.
The sugaring is hard as rock. It’s out on my vanity room temp.
Hey Kenneth! Our sugar is stiffer than other sugar waxes, so you really have to dig into the sugar to scoop it out when it is in the jar. Once it is on the Flicker, we reccomend setting it on the skin for about 30 seconds before spreading it, this allows for it to warm up to the skin temperature and become less stiff. If you need additional tips & help, join our Facebook group, Sugar Me Smooth 101.
I used to make my own sugar, but this is SO much better. I never write reviews, but was amazed at how well the sugar worked. The applicator is super helpful in waxing yourself. I am obsessed, i didnt realize how easy sugaring should be.
This company has a great consistent quality product line. Highly recommend 10/10
My first attempt was messy and time-consuming, but if my legs stay this smooth, it'll be worth it! There is a learning curve, but with some practice hopefully I'll get better.
Clearly, I didn’t do it right.
Hey Brenda! If you need some additional help our Facebook group, Sugar Me Smooth 101, has lots of 1:1 help and extra tutorials!
I’ve used other brands and this one is too sticky IMO to manipulate properly. I even tried putting it in the fridge but it still didn’t work.
Hey Crystal, unfortunatley our sugar will still get sticky even with being put in the fridge if the Flicking motion is incorrect. Using prepping powder is also very helpful to make the sugar wax not sticky. Flicking won't always be perfect the first time, but if you want to give it another shot Sugar Me Smooth 101 gives extra tips on sticky sugar, and Flicking correctly!
I love the product, but I returned it as I am going to go lazer hair removal route.
Thanks so much, Ashlea! Wishing you all the best with laser—and lucky you that it works with your hair and skin type! A lot of people find it’s not an option for them, which is why we love that sugaring is gentle, natural, and works for everyone.